Privacy Policy

Effective Date: 21 July 2026

At White Houseboats, we respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Information We Collect

When you make an enquiry or booking, we may collect personal information including:

Your name
Phone number
Email address
Postal address
Booking details
Driver’s licence or other identification where required to verify your identity or meet safety, insurance or legal requirements associated with hiring a houseboat
Bank account details where required for the purpose of processing bond refunds

We may also collect information you choose to provide when contacting us or subscribing to our updates.

How We Use Your Information

We use your information to:

Respond to enquiries
Process and manage bookings
Verify your identity where required
Process bond refunds
Communicate important information about your stay
Improve our services and guest experience
Meet legal and regulatory requirements

With your permission, we may occasionally send you updates, special offers or news about White Houseboats. You can unsubscribe from these communications at any time.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information.

Your information may be shared with trusted third-party providers where necessary to:

Manage bookings
Provide services related to your stay
Communicate with you about your booking
Comply with legal obligations

We will only disclose your personal information where it is necessary to provide our services or where required by law.

Website Cookies

Our website may use cookies and similar technologies to ensure the website functions correctly, improve your browsing experience, and help us understand how visitors use our website. Some third-party services used on our website, such as analytics or embedded content, may also use cookies.

You can manage or disable cookies through your browser settings, although this may affect some website functionality.

Data Security

We take reasonable steps to protect the personal information we collect from unauthorised access, misuse, loss or disclosure.

Personal information is stored in secure electronic systems and, where applicable, secure physical records with access limited to authorised personnel.

Where guests provide bank account details for the purpose of receiving a bond refund, these details are recorded securely, used only to process the refund, are not shared with third parties except where required by law, and are removed from the guest file once the refund has been processed.

Retention of Personal Information

We retain booking records and customer information in our secure business records to assist with future bookings, provide ongoing customer service, maintain booking history, and comply with legal and business record-keeping obligations.

If you would like access to, or correction of, your personal information, or wish to discuss the information we hold about you, please contact us. Where appropriate and permitted by law, we will respond to requests to delete personal information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices or legal obligations. The most current version will always be available on our website.